Shipping policy
Shipping & Delivery Policy
1. Order Processing Time
All orders are processed and handed over to our courier partners within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Please note that estimated delivery timeframes provided at checkout are for reference only and are not guaranteed. Hygie Bunny is not responsible for courier delays caused by weather conditions, peak seasons, or customs clearance.
2. Shipping Methods & Fees
* Local Delivery (Hong Kong / Macau): Standard shipping is fulfilled via SF Express (順豐速運).
* Shipping Rates & Freight Collect: For orders using "Freight Collect" (到付), the final shipping fee is calculated and collected directly by the courier company upon delivery.
* Free Shipping Promotions: Free shipping applies only to qualifying orders meeting the threshold after discounts.
2.1 SF Express Pickup Notes
If you choose SF Express Pickup (自取), please collect your parcel within the time specified in the notification from SF Express.
Any additional fees incurred due to overdue collection (including storage or re-delivery fees) shall be borne solely by the customer. Hygie Bunny is not responsible for any such charges.
2.2 Remote Area Surcharges
All remote area surcharges are determined and collected directly by SF Express based on the actual delivery location.
Hygie Bunny does not collect or add any additional remote area fees.
For the latest information on remote area delivery arrangements and charges, please refer to the official announcements of SF Express.
3. Accuracy of Delivery Information & Undelivered Packages
It is the customer's responsibility to provide accurate and complete delivery details (including recipient name, phone number, and address/SF Locker code) at checkout.
* If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay freight-collect charges, the customer will be responsible for any additional return and re-shipping fees.
* Original shipping fees (if any) are non-refundable.
4. Lost or Damaged Packages (Limitation of Liability)
Hygie Bunny is not liable for packages that are lost, stolen, or damaged after they have been marked as "Delivered" or successfully handed over to the designated courier.
If your package arrives damaged, please take clear photos/videos of the outer packaging and damaged items upon receipt and contact us within 24 hours at info@dna-potion.com so we can assist you in filing a claim with the courier.
5. International Shipping & Customs Duties (If Applicable)
For shipments outside Hong Kong, orders may be subject to import duties, taxes, and handling fees levied by the destination country. These charges are the sole responsibility of the customer. Hygie Bunny has no control over these fees and cannot predict their amount.
6. Final Discretion
Hygie Bunny reserves the right to amend this Shipping Policy at any time without prior notice. In case of any dispute, Hygie Bunny reserves the right of final decision.